FAQ's

Browse our Frequently Asked Questions for information on products, orders, warranty, and policies

1. What is UT Garage?

UT Garage is a motorcycle workshop and retail store offering motorcycle servicing, repairs, maintenance, performance upgrades, accessories, spare parts and installation services.

2. Where are UT Garage outlets located?

UT Garage has multiple outlets across Selangor and surrounding areas. You can visit our website’s Outlet / Store Locator section to find the nearest UT Garage outlet.

3. Do I need to make an appointment for servicing?

Appointments are recommended, especially for major services, installations and performance upgrades. However, walk-ins are also welcome, subject to workshop capacity and availability.

4. Can I walk in without an appointment?

Yes. Walk-ins are welcome at UT Garage outlets. However, customers with appointments may be prioritised depending on the outlet’s schedule and workload.

5. What motorcycle brands does UT Garage service?

UT Garage provides services for a wide range of motorcycle brands and models. Service availability may vary depending on the type of repair, modification or installation required.

6. What services does UT Garage provide?

Our services include:

• Motorcycle servicing
• Engine oil replacement
• Brake system service
• Tyre replacement and installation
• Battery replacement
• Motorcycle inspection
• Troubleshooting and repair
• Performance upgrades
• Accessories installation
• Spare parts replacement
• Motorcycle modification and setup

7. Can I buy motorcycle parts and accessories from UT Garage?

Yes. UT Garage carries a range of motorcycle parts, riding gear, helmets, tyres, rims, lubricants, accessories and performance products, subject to stock availability.

8. Can I purchase a product online?

Customers can purchase selected products through our available online sales channels. Product availability, pricing and delivery options may vary depending on the platform.

9. Can I buy products online and have them delivered?

Yes. Delivery options are available for selected products. Delivery charges and delivery times may vary depending on the product, location and courier service.

10. Can I buy a product and install it at UT Garage?

Yes. Selected products purchased from UT Garage can be installed at our workshop. Installation charges may apply depending on the product and complexity of the installation.

11. Can I bring my own parts for installation?

This depends on the type of product and service required. UT Garage reserves the right to inspect customer-supplied parts before installation.

12. How do I know which parts are suitable for my motorcycle?

Our team can assist you in checking product compatibility based on your motorcycle model and specifications. Customers should provide accurate motorcycle information before purchasing.

13. Do you offer motorcycle performance upgrades?

Yes. UT Garage offers various performance and modification options depending on the motorcycle model, customer requirements and available products.

14. Can UT Garage recommend a suitable setup for my motorcycle?

Yes. Our team can recommend products or setups based on your motorcycle model, riding style, usage and budget.

15. How much does motorcycle servicing cost?

Service pricing depends on the motorcycle model, service type, parts required and additional work involved. Contact your nearest UT Garage outlet for the latest quotation.

16. Will I be informed if additional repairs are required?

Yes. If additional work or replacement parts are identified during inspection, the Customer may be informed before additional work is carried out, where reasonably practicable.

17. What payment methods does UT Garage accept?

Payment methods may include:

• Cash
• Debit / Credit Card
• Online Banking
• QR / E-Wallet
• Atome
• Other payment methods made available by UT Garage

18. Can I pay using Atome?

Yes. UT Garage accepts Atome for eligible purchases. Atome approval and payment arrangements are subject to Atome’s applicable terms and eligibility requirements.

19. Can I use vouchers together with promotions?

This depends on the specific voucher and promotion. Some promotions or vouchers may not be combined unless specifically stated in their Terms & Conditions.

20. Do UT Garage products come with warranty?

Warranty coverage depends on the specific product, brand and applicable warranty policy. Some products may be covered by the manufacturer or distributor’s warranty.

21. How do I make a warranty claim?

Please contact or visit the UT Garage outlet where the product was purchased and provide your proof of purchase. The product may need to be inspected before the warranty claim can be processed.

22. What is required for a warranty claim?

Customers may be required to provide:

• Original receipt / invoice
• Product details
• Warranty documentation, where applicable
• Motorcycle details
• Photos or other supporting information, where required

23. Can I return or exchange a product?

Returns and exchanges are subject to UT Garage’s applicable return and exchange policy. Products that have been used, installed, modified or damaged may not be eligible.

24. What if I receive the wrong or damaged product?

Please contact UT Garage as soon as possible and provide your order details and supporting photographs. Our team will review the case and advise you on the next steps.

25. Does UT Garage have membership?

Yes. UT Garage offers a membership programme with benefits such as selected member pricing, reward points, birthday rewards, priority access, member events and service history.

26. How do I register for UT Garage membership?

You can register at a UT Garage outlet by scanning the membership QR code or registering with our staff. You will need to provide the required registration information before receiving your digital member ID.

27. How do UT Garage membership reward points work?

Eligible purchases earn reward points according to the applicable membership programme rules. Current membership information states 1 point for every RM1 spent, with points redeemable for eligible vouchers, products or service discounts.

28. Can I exchange membership points for cash?

No. Membership points are non-transferable and cannot be exchanged for cash.

29. How can I provide feedback or make a complaint?

You can report any feedback, suggestion or complaint directly to the Supervisor or contact UT Garage via WhatsApp at:

012-539 7026

30. How can I contact UT Garage?

You can contact UT Garage through the contact details provided on our website or social media channels. For service-related enquiries, we recommend contacting your nearest outlet directly.